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The combination of travel services offered to you constitutes a travel package within the meaning of the legislation in force. Therefore, you will benefit from all EU rights applicable to travel packages.

I GOTRAVEL (VISITA SURPRESA UNIPESSOAL LDA) - hereinafter I GoTravel - travel agency based at Alameda dos Oceanos Lote 31B 1990 197 Lisbon, corporate entity no. 509 029 728, with a share capital of € 5,000, registered at the Company Registration Office of Lisbon under the same number and with RNAVT no. 3835, is fully responsible for the correct execution of the entire package.

In addition, as required by law, I GoTravel has a protection to reimburse the payments it has made and, if the transport is included in the package, ensure its repatriation if it is declared bankrupt.

More information about the main rights under Decree-Law no. 17/2018, at and at


Essential rights provided for in Decree-Law no. 17/2018 of 8 March:

  • Travellers will receive all essential information about the travel package before entering into the contract.


  • There is always at least one operator responsible for the correct performance of all travel services included in the contract.



  • Travellers have an emergency phone number or contact details for a contact point to communicate with the organiser or travel agency.


  • Travellers may assign the package to another person, subject to reasonable notice and, possibly, additional fees.


  • The price of the package can only be increased in the event of an increase in specific costs (for example, the price of fuel), if this possibility is expressly provided for in the contract and, in any case, up to 20 days before the start of the package. If the price increase exceeds 8% of the package price, the traveller can terminate the contract. If the organiser reserves the right to increase the price, the traveller is entitled to a reduction in the price in the event of a reduction in the relevant costs.


  • Travellers can terminate the contract without paying a termination fee and obtain a full refund of payments made in the event of a significant change in any of the essential elements of the package, with the exception of the price. If, before the start of the package, the operator responsible for it cancels it, travellers are entitled to a refund and, if applicable, compensation.


  • Travellers can terminate the contract without paying a termination fee prior to the start of the package, in exceptional circumstances, for example in the event of serious security problems at the destination that could affect the package.


  • In addition, travellers can terminate the contract at any time before the start of the package by paying an appropriate and justifiable termination fee.


  • If, after the start of the package, it is not possible to provide significant elements of the trip as agreed, appropriate alternatives will have to be proposed to the traveller, without additional costs. The traveller can terminate the package contract without paying a termination fee if the services are not performed under the contract, this lack of conformity considerably affects the execution of the package and the organiser does not rectify this fault.


  • Travellers are also entitled to a reduced price and/or compensation for damages in the event of non-compliance or poor performance of the travel services.


  • The organiser must provide assistance if a traveller is in difficulty.


  • If the organiser or the retailer is declared bankrupt, payments will be refunded. If the organiser or the retailer is declared bankrupt after the start of the package and if transport is included in the package, the repatriation of travellers is guaranteed.


I GoTravel has taken out protection in the event of bankruptcy with the Travel and Tourism Guarantee Fund (FGVT). Travellers can contact this entity, the competent authority: Turismo de Portugal, I.P., Rua Ivone Silva, Lote 6, 1050-124 Lisbon, Tel. 211 140 200 | Fax. 211 140 830, or, if applicable, the competent authority ASAE, at, having headquarters at Rua Rodrigo da Fonseca, 73, 1269-274 Lisbon, Tel. 217 983 600, if the provision of services is refused due to the bankruptcy of I GoTravel.

Directive (EU) 2015/2302 as transposed into national law in Decree-Law 17/2018, of 8 March: 

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